Privacy Policy for Hayes Handpiece USA

This Privacy Statement (“Statement”) sets forth the principles that govern our treatment of personal information across Hayes Handpiece Franchises Incorporated, Inc. and its controlled subsidiaries and affiliates operating in the United States (“Hayes Handpiece Franchises Incorporated”). All employees and those with whom we share personal information must adhere to this Statement.

Hayes Handpiece Franchises Incorporated is committed to protecting personal information that our employees, customers, prospects, suppliers, and vendors have entrusted to us. We collect and use personal information in order to perform our business functions and provide quality health care products and services to our customers.

This Statement applies to personal information in any format or medium, relating to employees, customers, vendors and others who do business with Hayes Handpiece Franchises Incorporated.

Our website contains links to other websites. These websites are not covered by this Statement, and we are not responsible for the privacy practices or the content of these other websites.

We may collect categories of personal information listed above from the following categories of sources:

• Third party vendors
• Recruitment or talent agencies
• Our distributors
• When you browse, or use our website, e-commerce services, or social media pages
• Our business partners (non-vendors)
• Joint marketing partnerships
• Publicly-available non-government and government data
• Contractors (e.g., consultants, agents and representatives)
• Consumer reporting agencies
• Covered individuals’ email accounts, chat logs, social media accounts
• Covered individuals’ devices
• Directly from covered individuals
• From other individuals, such as friends or family
• Other Company entities
• Third parties (e.g. franchisees, data brokers)

Some of this data is collected in the following situations when:

• You apply for a position, or to do business, with our company
• We establish a contractual employment or commercial relationship
• You provide us with any type of service, as a vendor
• When we provide you with any type of service, product or support
• When you browse, or use our website, e-commerce services, or social media pages

Generally, we collect, use and disclose your personal information to provide you products and services and as otherwise related to the operation of our business. For more specific detail on our disclosures of personal information, see the next section “Sharing and Disclosures to Third Parties.” Subject to restrictions and obligations of applicable laws, Hayes Handpiece Franchises Incorporated and our vendors may use your personal information for some or all the following business purposes:

• Processing Interactions and Transactions
• Managing Interactions and Transactions
• Performing Services
• Research and Development
• Fulfilling regulatory requirements and Quality Assurance
• Security
• Debugging

In addition, we may collect, use and disclose your personal information for the following additional operational business purposes for which we are providing you notice as permitted by applicable law:

• Employees and candidates: if you apply for a job via our career center, we use your personal information to consider you for employment and to administer your account. If you have an employment or commercial relationship with Hayes Handpiece Franchises Incorporated, we use your personal information to develop our contractual relationship, to conduct performance evaluations and to comply with legal obligations, including tax and labor regulations.
• Customers: we use our customers’ information to maintain our commercial relationship, to ensure the proper operation of the day-to-day business, to comply with tax and other regulations, and to administer sales and marketing activities.
• Patients of our customers: we provide support services to our patients that use our health care products and services, when required.
• Prospective customers: information from prospective customers are used to respond to their requests for information, products or services, and for marketing activities.
• Vendors and suppliers: if you have a business or professional relationship with Hayes Handpiece Franchises Incorporated, we will use your information to develop and conduct our business relationship with you, and to comply with tax and other regulations.
• Visitors of company facilities: some of our buildings have physical access controls and video surveillance systems for security purposes.
• Website and social media users: we collect personal information from visitors and users of our website and social media pages. We use the information to manage your account registration, to store your preferences and settings, to provide interest-based advertising, to conduct statistics and to analyze how you use our website and online services.

Hayes Handpiece Franchises Incorporated shall use personal information for purposes disclosed above. To the extent required by law, Hayes Handpiece Franchises Incorporated shall inform the individual if their personal information will be used for an additional purpose, and this disclosure shall occur prior to the data being so used, and the individual shall be given a mechanism to provide their consent.

As permitted by applicable law, we do not treat deidentified data or aggregate customer information as personal information and we reserve the right to convert, or permit others to convert, your personal information into deidentified data or aggregate consumer information. We have no obligation to re-identify such information to respond to your requests.

Our customers may engage service providers or subcontractors to enable them to perform services on our behalf. This sub-processing is, for purposes of clarity, an additional business purpose for which we are providing you notice.

In addition, we may collect, use and disclose your personal information as required or permitted by applicable law.

Disclosures for Business Purposes:

In the preceding twelve (12) months, Hayes Handpiece Franchises Incorporated may have disclosed the following categories of personal information for a business purpose:

1. Personal Identifiers;
2. Personal Information Records;
3. Protected Classifications;
4. Commercial Information;
5. Biometric Information;
6. Internet Usage Information;
7. Professional or Employment Information;

Notwithstanding anything to the contrary in our other privacy notices, we restrict use of your personal information shared with our vendors for business purposes.

Sale:

In the preceding twelve (12) months, the last year], we have not sold your personal information (as the term “sold” is defined by the California Privacy Rights Act).

We may disclose your personal information for a business purpose to the following categories of third parties:

• Our subsidiaries and affiliates
• Third parties to whom you authorize us to disclose your personal information in connection with products or services we provide to you
• B2B Customers
• Business Partners
• Customer Service Representatives
• Executive/ Board of Directors
• External Agencies
• External Auditors
• Finance/Accounting Teams
• Internal Auditors
• Internal Employees on need to know basis
• Legal, Compliance and Regulatory-Quality Teams
• Operations/Maintenance Teams
• Public Authorities/ Government Bodies
• Sales/Marketing Teams, representatives or agents
• Service Providers and Vendors, such as for advertising or marketing purposes, internet service providers, data analytic providers, operating systems and platforms, and social networks
• Trade Unions/Work Councils

In the preceding twelve (12) months, Hayes Handpiece Franchises Incorporated may have disclosed personal information for the following business purposes:

• Processing Interactions and Transactions
• Managing Interactions and Transactions
• Performing Services
• Research and Development
• Fulfilling regulatory requirements and Quality Assurance
• Security
• Debugging

We engage with third party contractors, service providers and other vendors for certain services. If the engagement involves the transmission of personal information, Hayes Handpiece Franchises Incorporated directs the service provider to treat that data consistent with legal requirements. A contract to protect the personal information should be executed before any data is disclosed.

In certain circumstances, Hayes Handpiece Franchises Incorporated may be required to disclose personal information when required by law, when required to protect our legal rights, or in an emergency situation where the health or security of an individual is endangered.

We may also disclose personal information in the context of any sale or transaction involving all or a portion of the business.

Hayes Handpiece Franchises Incorporated uses DigiCert, Inc. for its sites’ security certificates. Please be aware that these protection tools do not protect information that is not collected through our website, such as information provided to us by e-mail.

We also conduct information risk assessments, we train our staff to understand the importance of protecting personal information, and we are responsibly managing access rights within the company. We include both physical security and IT security in our overall data security approach. We are diligent in selecting vendors that process personal information on our behalf so that they also ensure appropriate technical and organizational measures to protect the data.

Hayes Handpiece Franchises Incorporated makes reasonable efforts to notify individuals and regulatory authorities, as required by law, if we reasonably believe that personal information has been stolen, disclosed, altered or infringed by an unauthorized person.

We also endorse the concept of privacy by design which is an approach to projects that promotes privacy and data protection compliance from the outset. This means considering the privacy and security implications for any new project or process throughout its lifecycle.

Under certain circumstances, you may have the privacy rights described in this section. Any request you submit to us is subject to an identification and verification process. We will not fulfill your request unless you have provided sufficient information for us to reasonably verify you are the individual about whom we collected personal information.

If you require this notice to be provided in a different format, please submit the request to Hayes Handpiece Franchises Incorporated by either:

• Calling us at 1-800-228-0521
• Email customerservice@hayeshandpiece.com

If we cannot comply with a request, we will explain the reasons in our response. We will use personal information provided in a verifiable request only to verify your identity or authority to make the request and to track and document request responses.

We will make commercially reasonable efforts to identify personal information that we collect, process, store, disclose and otherwise use and to respond to your applicable privacy rights requests. In some cases, we may suggest that you receive the most recent or a summary of your personal information and give you the opportunity to elect whether you want the rest. We will typically not charge a fee to fully respond to your requests; provided, however, that we may charge a reasonable fee, or refuse to act upon a request, if your request is excessive, repetitive, unfounded or overly burdensome. If we determine that the request warrants a fee, or that we may refuse it, we will give you notice explaining why we made that decision. You will be provided a cost estimate and the opportunity to accept such fees before we will charge you for responding to your request.

Pursuant to applicable data protection laws, your privacy rights may include the following:

Information Rights:

You may have the right to send us a request, no more than twice in a twelve-month period, for any of the following for the period that is 12 months prior to the request date:

• The categories of personal information we have collected about you.
• The categories of sources from which we collected your personal information.
• The business or commercial purposes for our collecting or selling your personal information.
• The categories of third parties to whom we have shared your personal information.
• The specific pieces of personal information we have collected about you.
• A list of the categories of personal information disclosed for a business purpose in the prior 12 months, or that no disclosure occurred.
• A list of the categories of personal information sold about you in the prior 12 months, or that no sale occurred. If we sold your personal information, we will explain:
  • The categories of your personal information we have sold.
  • The categories of third parties to which we sold personal information, by categories of personal information sold for each third party.

To make a request, email us at customer.service@hayeshandpiece.com or call us at 1-800-228-0521.

Obtaining Copies of Personal Information:

You may have the right to obtain a copy, no more than twice in a twelve-month period, of your personal information that we have collected and are maintaining. To make a request, email us at customer.service@hayeshandpiece.com or call us at 1-800-228-0521.

Do Not Sell:

We do not sell personal information.

In the preceding twelve (12) months, we have not sold your personal information (as the term “sold” is defined by the California Privacy Rights Act).

Right to Limit Use and Disclosure of Sensitive Personal Information:

You may direct us to limit the use and disclosure of your Sensitive Personal Information to uses/disclosures that are reasonably necessary to provide our goods and services, or as needed: to ensure security and integrity; to prevent fraud or illegal activity; for physical safety; for short-term, transient use, including for non-personalized advertising; to perform services on behalf of the business; and to verify or maintain the quality or safety of a service or device owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance such services or devices. To limit our use of your Sensitive Personal Information, please click here.

Related to Automated Decision-Making:

You have the right to opt out of automated decision-making, including profiling, that we use to evaluate certain personal aspects relating to your performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements. To opt out of automated decision making and profiling, please click here.

Except to the extent we have a basis for retention under applicable law, you may request pursuant to applicable law that we delete your personal information that we have collected and are maintaining. Our retention rights include, without limitation, complete transactions and service you have requested or that are reasonably anticipated, for security purposes, for legitimate internal business purposes, including maintaining business records, to comply with law, to exercise or defend legal claims, and to cooperate with law enforcement. To make a request, email us at customer.service@hayeshandpiece.com or call us at 1-800-228-0521.

We will not discriminate against you in a manner prohibited by applicable law because you exercise your privacy rights. You may have the right to exercise these rights via an authorized agent who meets the agency requirements of the applicable law.

Mailings, Calls, Faxes.

If you supply us with your street address, e-mail address, phone number or fax number, you may receive periodic mailings, calls or faxes from us with information about new products and services or upcoming events. If you do not wish to receive such mailings or calls, you may “opt out” by writing, calling, or e-mailing us at the addresses/number listed below:

Hayes Handpiece Franchises Incorporated

1822 ASTON AVE, SUITE B

Carlsbad, CA 92008

Attn: Customer Service

Phone: 1-800-228-0521 (Extension 101)

E-mail: customer.service@hayeshandpiece.com

If you do not wish to receive such faxes from us, you may “opt-out” by writing or calling us at the address/numbers listed below:

Hayes Handpiece Franchises Incorporated

1822 ASTON AVE, SUITE B

Carlsbad, CA 92008

Attn: Fax Desk

Phone: 1-800-228-0521

FTC/European Regulatory Authorities.

Hayes Handpiece Franchises Incorporated, Inc. will cooperate with inquiries made by the Federal Trade Commission or European regulatory authorities.

The time stamp you see on the Statement will indicate the last date it was revised.

If you have any concerns or questions about how your personal information is used, please contact us at:

Hayes Handpiece Franchises Incorporated, Inc.

1822 ASTON AVE, SUITE B

Carlsbad, CA 92008

Attn: Customer Service

Phone: 1-800-228-0521 (Extension 101)

E-mail: customer.service@hayeshandpiece.com